Use Data Controls in the Looktech app to export your data, delete stored data, or permanently delete your account.
Where to find these controls
Open the Looktech app.
Go to Settings.
Tap Data Controls.
Choose Export Data, Delete Data, or Delete Account.
Export your data
Use Export Data if you want a copy of your information before deleting anything.
includes chat history and transcript summaries of recordings
sent by email as a download link
may take a few days to process
Delete your data
Use Delete Data if you want to remove personal data but keep the account itself.
deletes chat history and audio recordings from Looktech servers
may take a few days to process
cannot be undone
Delete your account
Use Delete Account if you want to close the account completely.
deletes your account, usage history, and settings
may take a few days to process
cannot be undone
Review what deletion removes
Export anything you want to keep, such as photos, videos, or chat history.
Use a stable network connection when you submit the request.
If you use the app again later, you may need to pair your glasses again.
If you need help, report the issue in the app through Settings -> Report an Issue. You can also see How to report an issue for the full reporting flow.