If something goes wrong with your Looktech glasses or the Looktech app, report it through the app whenever possible.
Report an issue in the app
Open the Looktech app.
Go to Settings.
Tap Report an Issue.
Describe what happened.
Include as much detail as you can, such as:
when the problem happened
what feature you were using
any error messages you saw
If helpful, attach screenshots or photos before you submit the report.
Give feedback on Memo responses
If the problem is related to an answer from Memo, you can send direct feedback from the chat.
Open the Chat section.
Find the Memo response you want to report.
Tap the thumbs-down button under that response.
Use this when Memo misunderstood your question, gave an incorrect answer, or responded in an unhelpful way.
Use email only if you cannot access the app
If you cannot open the app or sign in, email [email protected].
Include:
a short description of the problem
your phone model and app version
screenshots, if available
Specific details help the team reproduce the issue and respond faster.