If something goes wrong with your Looktech glasses or the Looktech app, use Contact us in the app whenever possible.
Contact us in the app
Open the Looktech app.
Go to Settings.
Tap Contact us.
Describe what happened.
Include as much detail as you can, such as:
when the problem happened
what feature you were using
any error messages you saw
If helpful, attach screenshots or photos before you send the message.
Give feedback on Memo responses
If the problem is related to an answer from Memo, you can send direct feedback from the chat.
Open the Chat section.
Find the Memo response you want to give feedback on.
Tap the thumbs-down button under that response.
Use this when Memo misunderstood your question, gave an incorrect answer, or responded in an unhelpful way.
Use email only if you cannot access the app
If you cannot open the app or sign in, email [email protected].
Include:
a short description of the problem
your phone model and app version
screenshots, if available
Specific details help the team understand what happened and respond faster.