If your Memo AI assistant is slow to respond or doesn’t react at all, here’s how to troubleshoot:
1. Confirm Glasses Are Connected
Memo only works when your glasses are connected to the app.
In the Looktech app, check the Home screen
If the status shows Not Connected, reconnect via Bluetooth
Try restarting the glasses and the app if the connection fails
2. Check Language Settings
Memo can only understand and respond when the voice input matches the selected language.
Go to Settings → Language in the app.
Make sure the language you speak matches the one selected for Memo.
3. Check Your Network Connection
Memo relies on internet access to process AI tasks.
Make sure your phone has a stable Wi-Fi or mobile data connection.
Poor or lost internet may cause delays or no response at all.
You can try switching networks or moving to a location with better signal.
4. Final Tips
Ensure your glasses have enough battery
Avoid background noise that may interfere with the microphone
Still Not Working?
If you’ve tried all the above and Memo still isn’t responding, please contact us at [email protected]. We’ll help you get back on track.